PLAIN TEXT / ASCII / ELECTRONIC RESUME EXCERPT:
IT / TECHNICAL TRAINER RESUME
TECHNICAL TRAINING MANAGER
Technical trainer with proven talent for developing training programs, managing implementations, and providing continuous improvement on a national scale. Strong combination of applications / equipment knowledge with proven leadership and motivational skills. Exemplary communicator. Key Proficiencies Include:
> Training Programs
> Sales Team Support
> Technician Certification
> Troubleshooting
> Employee Management
> Seminar Design
> Help Desk Support
> Presentation Skills
> Technical Engineering
PROFESSIONAL EXPERIENCE
20xx – 20xx | Senior Technical Trainer
ABC Communications – Miami, FL
Coordinated and managed the training of technicians on a national scale for a telecommunications enterprise with $10 million in annual revenues. Organized the corporate training calendar and selected training courses. Reviewed and monitored the certification status of all technicians. Modified and maintained training manuals and instructional documentation.
> Credited with the successful training and certification of over 500 technicians.
> Selected as one of the few non-Norstar trainers to conduct training sessions on Norstar products.
> Created and integrated a training exercise in which trainees designed and linked two theoretical sites during the company’s four-day seminars.
20xx – 20xx | Technical Training Specialist
BCD Technologies – Miami, FL
Trained over 2,000 employees and developed courses for new products. Prepared classes and maintained in-house technical classrooms. Directed five-day technical seminars. Conducted training sessions in remote facilities throughout the United States, including Alaska. Performed administrative and personnel management duties.
> Voted the “King of Training” by the Technical Training Team.
> Played a key role in the development of the Training Department; designed layout of training classrooms.
20xx – 20xx | Technical Instructor, CDE Global – Miami, FL
Developed and implemented new training procedures and course material for existing product lines. Served as subject matter expert for installation and troubleshooting of clean room equipment for the documentation group. Traveled to Japan to perform installation, maintenance, and commissioning.
> Quickly responded to system outages and degradations within customer expectations.
> Acted as Project Manager for integration of a new Cleanway system into a training center.
Bachelor of Science: Information Technology, XYZ COLLEGE, Miami, FL, 20xx
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